World-class support & services

With Shared Hosting, you get all the flexibility, reliability, speed and security you need to build your website and get it online for the world to see.
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Developer Support

We’ve got a plan to fit your needs.

24/7 Support

Find your dream job with us.

Community

Writing or speaking about us?

Docs

Explore all things.

API

Meet our leadership team.

Meet Our Experts

Business Support

Included with $500+ of monthly spend.

Perfect for businesses looking to scale with a bit of guidance, best practices, and technical support. Included when you spend $500+ per month on our platform.
  • Technical infrastructure support
  • Best-effort 3rd-party software support
  • Access to a team of Customer Success Managers
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Premier Support

Included with $500+ of monthly spend.

Perfect for businesses looking to scale with a bit of guidance, best practices, and technical support. Included when you spend $500+ per month on our platform.
  • Technical infrastructure support
  • Best-effort 3rd-party software support
  • Access to a team of Customer Success Managers
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Frequently Asked Questions

How can I contact Hostiera support?

You can contact Hostiera’s expert support team 24/7 through live chat, support tickets, or email. Whether you have a technical issue, a billing question, or a general inquiry, our team is always available to assist. Simply log in to your Hostiera dashboard, go to “Support,” and choose your preferred method of communication. We strive to provide fast, clear, and helpful responses to all your queries.

What is the usual response time for support tickets?

Our average response time for support tickets is between 30 minutes to 4 hours, depending on the complexity and priority of the issue. Urgent issues like downtime are handled immediately, while non-urgent questions may take a bit longer. We always aim to resolve issues fully in the first reply whenever possible.

Is your support available 24/7, including weekends and holidays?

Yes, our support team is available 24 hours a day, 7 days a week, 365 days a year, including public holidays. Hosting issues don’t follow a schedule—and neither do we. Whether it’s 3 AM or Sunday morning, you can always reach out to us via live chat or tickets, and we’ll be there to resolve your concerns quickly and professionally.

Do you provide phone support?

At this time, we do not provide direct phone support. Instead, we focus on live chat and ticket-based support, which allows us to offer faster, more accurate, and traceable solutions. This approach ensures that our technical staff can provide detailed and efficient assistance with a full record of your issue and its resolution.

Need help? Call our award-winning support team

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